FAQ

We know, reading is hard—but before you slide into our inbox with a very obvious question, check here first. This is where we answer the most common, ridiculous, and mildly concerning inquiries we get. If you don’t find what you’re looking for, feel free to reach out—but just know, dumb questions may be publicly ridiculed.

 

What is wrong with you?

Oh, where do I start? A caffeine addiction, a complete lack of a filter, and an unshakable commitment to making the internet a more unhinged place—take your pick. If you’re asking because you’re offended, congrats! Mission accomplished.

What do I do if my mug arrives broken?

Well, that’s a bummer. We pack our mugs like they’re the last coffee cups on Earth, but sometimes the postal service treats packages like a stress ball.

If your mug shows up looking like it lost a fist fight, reach out to us and we’ll make it right. Check out our Refund Policy for all the juicy details.

Why don't you have a social media presense?

Because we watched the downfall of society in real time and said, nah, we’re good. Between the rage-fueled comment sections, unsolicited opinions from people who still get their news from their uncle’s Facebook posts, and the general decay of human decency, we decided to opt out of the circus.

Also, let’s be honest—our content wouldn’t last five minutes before getting flagged, reported, or “fact-checked” by someone who takes life way too seriously. Instead of arguing with strangers online, we’ll stick to what we do best: making mugs that offend people in the real world.

Why don't you have product reviews?

Because the internet is a cesspool of fake opinions and AI-generated nonsense.

We don’t have time for bots, Karen meltdowns, or some dude named Todd leaving a one-star review because “the mug didn’t fix his marriage.”

Our products speak for themselves, either you get the humor, or you cry about it in your group chat. Either way, we’re good.

Why did my order ship in multiple shipments?

Because life is complicated. We ship from multiple facilities across the US and Canada, and depending on what you ordered, your mugs might be coming from different locations.

If your order is split, just think of it as getting twice the excitement (or twice the tracking numbers to obsess over).

Where do you ship from?

Where do we ship from?

We’ve got warehouses in both the US and Canada, so your inappropriate mug of choice will ship from whichever one makes the most sense for your order.

That said, some products will always ship from the US—because logistics are weird, and we don’t make the rules. Either way, your mug will get to you as fast as possible, assuming the postal service doesn’t hate you.

Do you take requests?

Surprisingly, yes, but don’t get cocky about it. If you’ve got a mug idea that fits our brand of chaotic, inappropriate, and mildly offensive genius, we might consider it.

No promises, no guarantees, and absolutely no “Live, Laugh, Love” nonsense. Also, if we do use your idea, don’t expect a check—we don’t pay royalties, commissions, or emotional support fees.

Shoot your shot, but if it sucks, we’re roasting you in the reply. Contact us for suggestions.